Christmas Returns Policy
Christmas Returns
Enjoy the flexibility of returning any product purchased during November or December until the 31st of January for a full refund.
Conditions for Return
Eligible Products: This policy is applicable to Player Bundles and Accessories purchased in November or December.
Refund: We offer a full refund, excluding the original postage cost, credited to your original payment method.
Return Postage: A return postage label will be provided via email for your convenience.
Condition of Returned Items: Items must be in their original, unopened, unused condition, with all tags and packaging intact.
Order Number Note: Include a note with your order number in your return parcel to facilitate a swift refund process.
Membership Refund: If you have activated your membership, we will also refund the membership fee upon receiving the tracker.
Processing Time: Refunds are processed within 7-10 business days after we receive the return.
Eligible Products: This policy is applicable to Player Bundles and Accessories purchased in November or December.
Refund: We offer a full refund, excluding the original postage cost, credited to your original payment method.
Return Postage: A return postage label will be provided via email for your convenience.
Condition of Returned Items: Items must be in their original, unopened, unused condition, with all tags and packaging intact.
Order Number Note: Include a note with your order number in your return parcel to facilitate a swift refund process.
Membership Refund: If you have activated your membership, we will also refund the membership fee upon receiving the tracker.
Processing Time: Refunds are processed within 7-10 business days after we receive the return.
How to Initiate a Return
Contact Us: Notify our customer service team with your order number and the items you wish to return by emailing us at support@pitcherogps.com.
Return Authorisation: We will provide return authorisation and an email with your return postage label.
Ship the Item: Securely package the item with the provided label.
Contact Us: Notify our customer service team with your order number and the items you wish to return.
Return Authorisation: We will provide return authorisation and an email with your return postage label.
Ship the Item: Securely package the item with the provided label.
Additional Information
Exchange Policy: For vest or base layer exchanges, please return the original item and let our customer service team know which size you would like to replace it with. The vest or base layer will be sent out once we receive your return.
Faulty Items: If you receive a faulty item, contact us immediately for a replacement or refund.
Exchange Policy: For vest or base layer exchanges, please return the original item and let our customer service team know which size you would like to replace it with. The vest or base layer will be sent out once we receive your return.
Faulty Items: If you receive a faulty item, contact us immediately for a replacement or refund.